Frequently Asked Questions
HOW TO ORDER
4 easy steps to order:
First, select the number of items in the box space -1+ for change quantity order . Then click “Add to Cart” to enter the item into your “Shopping Cart“. When you are ready to make a purchase, go to the “Shopping Cart” located on the top panel and click the “Checkout” button. In “Checkout“, fill in the shipping item details. Lastly, check each filled item and click “TOYYIBPAY” for purchase payment. You can choose online payment transaction by bank of your choice or using card credit payment.
What Payment Methods Are Accepted?
Payment accepted via online banking/FPX and credit card. For credit card payment, additional 2.0% will be pay by customer.
Is Buying On-Line Safe?
We make great strides in making the payment process safe at Toyyibpay. Our shopping cart is SSL (Secure Sockets Layer) protected, establishing a secure encrypted link between our website and your computer, keeping payment and credit card information that you enter, safe and private.
Order & Return
How Can I Cancel Or Change My Order?
Once we have completed pre-processing of your order and the shipping process has begun your order can not be cancelled. For EBOOK or online content, you cannot cancel the order. You will receive your download link from your email after purchase the product.
Do I need an account to place an order?
You do not need an account at GOBOKBUKU.COM to place an order. We do however recommend you register to make future orders more swift, to become eligible for our discount coupons and to receive GOBOKBUKU’s promotional newsletters.
After ordering, the order item will be processed within 24 hours, but depending on the product stock. SHIPPING COST subject to the product weight and height. For below 1KG postage rate as below : Semenanjung Malaysia RM10.00 Sabah/Sarawak/Labuan RM15.00
How Can I Return a Product?
If your order arrives damaged, the item looks different from the picture or does not match the description, please email us at email@example.com and we will send you instructions for how to return your item(s). We replace damaged items with new ones, in some cases you could be eligible for a full refund or a discount. Please note that we can not accept returns due to a change of mind.